All orders are sent as insured packages from Germany.

We process orders from Monday to Friday, excluding German public holidays. As a rule, all orders are processed and shipped within the same working day, but no later than the following working day.

Please note that unexpected delays may occur which are beyond Giusy Lamattina's control and for which Giusy Lamattina is not responsible.
In the event that a package is undeliverable, you as the customer are responsible for the return and the original shipping costs. Also, we are not responsible for orders that are marked as delivered or for which delivery attempts have been made.
As soon as the order has been handed over to the shipping service provider, you will receive an e-mail with the shipping confirmation and further details about the delivery. Unfortunately, we cannot be responsible for unforeseen delays that are beyond our control.